Concierge services in Las Terrenas

Services in this category

• Check-ins and check-outs: welcoming owners, tenants or guests, opening up the house, explaining how things work (water, power, air conditioning, wifi) and, on departure, checking the condition of the property and locking up.
• Home watch: visits while you are away to check locks, damp, leaks, water and power, garden and pool, with a report after each visit.
• Shopping and errands: stocking the fridge before you arrive, collecting a parcel, arranging a technician's visit, always with receipts.
• Key handover: keeping keys safe and handing them to guests or providers, with a record of who holds them at any time.

These services may be provided by local concierges or companies and, where applicable, directly by ProTerrenas; in that case the service is always labelled "Service ProTerrenas".

Why a concierge makes sense in Las Terrenas

• Homes closed for part of the year: without airflow, humidity brings mould and musty smells to wardrobes, mattresses and linen. Opening up, airing and checking regularly limits the damage.
• Rain and storms: a visit after heavy rain helps spot a leak, a blocked drain or a fallen branch early.
• Salt air: near the sea, locks, padlocks and hinges rust and seize; better to find out before someone is locked out.
• Power cuts: if the house has an inverter or generator, it is worth checking that it works and that the fridge has not been left without power.
• Insects and termites: an attentive concierge may notice early signs and alert you so you can arrange pest control.
• Holiday rentals: guests arrive at all hours and do not always speak Spanish; an organised welcome avoids misunderstandings.

The usual rhythm

It depends on the property, the season and the contract. Some owners prefer visits on a fixed schedule (weekly or fortnightly, for example) while the house is empty; others book a one-off service for each arrival or departure. It is worth planning an extra visit after a storm.

What the contract should specify

• The checklist for each visit.
• The report format (message, photos) and when it will be sent.
• What happens when there is a problem: who is told, who authorises action, and up to what amount.
• Custody of keys and alarm codes.
• How shopping money is handled: advance, receipts and reimbursement.
• Availability for late or weekend arrivals.
• Price, payment method, duration, termination and return of keys.

Questions to ask before you hire

• Can you give me a written proposal with a list of tasks?
• How often will you visit the house, and how will you report to me?
• What do you do if you find a leak or a breakdown?
• How do you handle money for shopping?
• Who else will have access to the keys?
• Do you carry insurance? (check this yourself)
• Can you give me references from other owners?
• How are the keys returned at the end?

Good practice: ask for a written proposal, don't pay for a long period in advance before you have tried the service, and check the concierge's references.

Send a request

Looking for a concierge in Las Terrenas? Fill in the request form with the type of service and the dates you have in mind, and our team will contact you on WhatsApp. You can also browse the directory and our guides.