Frequently asked questions
The platform
How does ProTerrenas work?
ProTerrenas puts you in touch with professionals and local businesses in Las Terrenas: home, building and materials, health, beauty and wellness, supermarkets and colmados. You send a request using the form: only your WhatsApp number is required. Your request comes to our team, not straight to a provider. We call you back on WhatsApp to understand what you need and suggest a professional; your request is only passed on to them with your consent. There is no account to create and no online payment. Find out more on How it works.
Does it cost anything to send a request?
No: sending a request is free and comes with no obligation. If you then decide to hire a provider, the price of the work is agreed directly with them, ideally based on a written quote.
Who gets back to me, and how soon?
A member of our team contacts you on WhatsApp, at the number you gave us. It is not a provider who calls you first: we start by understanding what you need. We do not promise any timeframe, either for our call or for the work itself: it depends on the requests we are handling and on the professionals' availability. If there is immediate danger, do not wait for our call; dial 911.
Is my request an order?
No. A request is neither an order nor a commitment that anyone will carry out the work. It helps us understand what you need and suggest a professional. You are free to go ahead or not; the terms of any work (price, date, scope) are then agreed between you and the provider.
Your request
What information do I need to give?
Only your WhatsApp number is required. The category (plumbing, electrical, pool…) and a description of what you need are optional, but they help us prepare for our call. You can also attach up to 5 photos. No account is needed.
Who can see the photos I send?
Your photos (5 at most) stay private: they are not published on the site. They help our team understand what you need and, like the rest of your request, are only passed on to a provider with your consent. Try not to include people or personal documents that are not relevant to the request.
Can I use the form in an emergency?
No. The form is not an emergency service and we cannot guarantee any response time. If there is immediate danger (fire, someone injured, an electrical hazard, a smell of gas, rising water), call 911. Our Emergency page sets out what to do.
Which languages can I use with you?
Our team speaks Spanish, French and English, so write in whichever suits you. Providers do not necessarily speak all three; if that matters to you, let us know during our call.
Which areas do you cover?
Las Terrenas and the nearby areas: the town centre, Cosón, Playa Bonita, Las Ballenas, Punta Popy, El Portillo and the hills above town. If your property is somewhere else, say so in your request and we will tell you whether we can help.
The professionals
How are providers chosen? Are they vetted?
To be clear: we do not certify providers and we do not guarantee their work. The professionals in our directory are independent: they are not our employees, nor necessarily our partners. When we suggest a professional, we do so based on what you need and the information we have, which does not replace your own checks: ask for a written quote, references and, where possible, past work you can see.
I am a tradesperson or service provider: how can I appear on ProTerrenas?
Visit our For professionals page, which explains the process. Being listed in the directory is not a certification from us.
Why are providers' contact details not published?
Providers' contact details do not appear on the site: introductions go through a request. Send a request, and our team will call you back to understand what you need and, with your consent, pass your request on to the professional we suggest.
How do I report a problem with a provider?
Use the Report a provider page and describe what happened precisely and factually: dates, the work involved, your exchanges. Keep your own copies of quotes, messages and receipts. If there is immediate danger, call 911.
Prices
Why are so many prices shown as 'on quote'?
Because the price of a job depends on many things: the condition of the installation, access, materials and the scale of the work. We only show a rate if it was collected from a source, with its date; otherwise we show 'on quote' rather than put forward a figure. Always ask the provider for a written quote before work starts.
Where do the prices shown come from, and in which currency?
Every rate we show was collected from a source, and its date is given. It is a guide only: prices change, and what counts is the provider's quote. Amounts may be shown in US dollars (USD) or Dominican pesos (DOP); any conversion between the two is also only a guide, as the exchange rate varies.
Your data
What do you do with my data?
We use your WhatsApp number, the details of your request and your photos to contact you, understand what you need and suggest a professional. This data is processed by THERD SRL (RNC 133-63250-2), the company that operates ProTerrenas. Full details are in our privacy policy.
Is my request shared with providers?
Only with your consent. Your request comes to our team first. When we suggest a professional, we ask whether you agree to your request being passed on to them; without your consent, it is not shared with them.
How do I withdraw my consent or exercise my rights over my data?
You can withdraw your consent, or ask to access, correct or delete your data, from the Exercise your data rights page. To find out more, see our privacy policy.