Looking after your pool in Las Terrenas

Why a pool needs regular attention

Sun, heat, rain, leaves and sand: in Las Terrenas, the balance of pool water shifts quickly. If the filtration stops or the treatment is no longer right, the water can turn cloudy or green in a short time. Regular care is easier, and safer, than rescuing a neglected pool.

This guide deliberately stays general and gives no dosages. How much of any product to use depends on the pool's volume, the type of treatment (chlorine, salt system or other) and the state of the water. That is a matter for your pool technician and the manufacturer's instructions.

Everyday tasks

• Scoop out leaves and insects with a skimmer net before they sink.
• Empty the skimmer baskets, and ask your pool technician to show you how to clean the pump strainer safely.
• Brush the walls and waterline, and run the vacuum or robot.
• Watch the water level: too low and the skimmers suck in air; after heavy rain it can rise noticeably.
• Test the water with a kit or strips and write down the results. If you are unsure what they mean, ask a professional.
• Ask swimmers to shower before getting in.

Filtration and pump

Filtration does most of the work.

• How long to run the filter depends on the volume, water temperature and how many people swim. Have your technician set it, and check that the timer shows the right time.
• The filter (sand, cartridge or other) is cleaned according to its type: ask to be shown how, and leave replacing the filter media to a professional.
• Unusual noise, vibration, leaks, a very hot motor, a tripping breaker or air in the strainer: switch the pump off and have it checked. Never open the electrical parts; water and electricity do not mix.
• After a power cut, check that the filtration has started again.
• Keep the equipment room dry, ventilated and locked away from children.

Green, cloudy or smelly water

Green water is usually caused by algae. It often follows insufficient filtration, a breakdown, unbalanced treatment, heavy rain or a spell of intense heat.

• Do not add products at random or in large amounts: you may damage the lining and equipment, put swimmers at risk and sometimes make things worse.
• Keep everyone out of the water until it is clear again and its balance has been checked.
• Call a pool technician: they will test the water, treat the pool, clean the filter and look for the cause so it does not happen again.

Chemicals: caution first

• Always follow the label and the manufacturer's instructions; if in doubt, ask a professional.
• Never mix products together, not even in a bucket: some combinations release dangerous gases.
• Store them closed, dry, in the shade and out of reach of children and pets.
• Wear gloves and eye protection when the label says so.
• If someone inhales fumes, gets a splash in the eyes or feels unwell, and there is immediate danger, call 911.
• A salt chlorinator is an electrical appliance: leave settings and repairs to a professional.

Child safety

Drowning can happen very quickly and silently.

• Always name one adult whose job is to watch the swimmers, without a phone in hand.
• Fencing with a self-closing gate, a pool cover, an alarm: ask a professional which devices suit your pool. None of them replaces supervision.
• Do not leave toys floating in the water, and put away anything that could be used to climb a fence.
• Explain the rules to guests and tenants.
• Learning first aid is useful for the whole family.

Maintenance contracts: what to agree on

If you hire a professional to look after the pool, put the following in writing:

• how often they visit and what is included each time;
• whether chemicals are included or charged separately, and who buys them;
• the report you expect: photos, test results, notice of any problem;
• what happens if something breaks: diagnosis, repair, separate quote;
• the terms for an extra visit after heavy rain or a storm;
• how they access the property when you are away;
• the price, payment terms, duration and how to end the contract.

While you are away for a long time

A pool left without filtration or anyone checking on it can deteriorate.

• Arrange regular visits in writing, with photos after each one.
• Do not drain the pool without a professional's advice: depending on how it was built and the ground around it, an empty pool can be damaged.
• Ask your technician whether a cover makes sense, and which kind.
• Make sure someone checks that the filtration restarts after power cuts.
• When you return, do not swim until the water has been checked.

You will find more advice on preparing to leave in our guides.

Good practice

• Ask for a written quote with details, whether for a contract or a repair, and compare several when you can.
• Do not pay the full amount up front: prefer a deposit, then payments tied to progress.
• Check references: pools they already look after, clients you can contact.

Finding a professional

For pool maintenance or a breakdown, send a request: only your WhatsApp number is required, and you can attach up to 5 photos, which stay private. Our team will call you back to understand what you need and suggest a professional; your request is only passed on to them with your consent. This form is not an emergency service: if there is immediate danger, call 911.